Shipping policy

Last updated: July 7, 2026

This Shipping Policy explains how Wildn processes, fulfills, ships, tracks, and handles delivery-related issues for orders placed through our website. By placing an order with Wildn, you acknowledge that you have reviewed and agree to this Shipping Policy, along with our Terms of Service, Privacy Policy, and Return & Refund Policy.

Wildn is located in California, United States. We operate as an online retail brand and work with independent manufacturing, sourcing, warehousing, fulfillment, shipping, and logistics partners to process and deliver customer orders. While we carefully select the partners we work with, certain parts of the order process may be handled by third parties outside Wildn’s direct control. This may include product handling, inventory availability, packaging, fulfillment processing, carrier pickup, transit, customs review, delivery routing, and final delivery.

Order processing begins after your order is placed and payment is successfully authorized. Processing times may vary depending on product availability, order volume, payment review, fraud screening, fulfillment partner capacity, shipping destination, holidays, weekends, carrier availability, and other operational factors. An order is not guaranteed to begin processing immediately after it is placed.

Estimated processing times, shipping times, delivery windows, and arrival dates are estimates only. They are provided for customer convenience and are not guaranteed unless expressly stated in writing. Delivery estimates may appear on product pages, at checkout, in confirmation emails, in tracking updates, or through shipping carriers. These estimates can change due to circumstances outside our reasonable control.

If no specific shipping timeframe is provided at the time of purchase, Wildn generally expects orders to ship within the timeframe required by applicable law. If we cannot ship an order within the promised or legally applicable timeframe, we will handle the delay in accordance with applicable law, which may include notifying the customer and, where required, providing the option to accept the delay or cancel the unshipped portion of the order for a refund.

After an order is submitted, it may be sent to one or more fulfillment or logistics partners for processing. Because fulfillment may begin quickly, we cannot guarantee that an order can be canceled, edited, redirected, or modified after it has been placed. If you need to change an order, you should contact us as soon as possible at info@wildn.shop. We may attempt to assist, but approval is not guaranteed.

Customers are responsible for providing complete, accurate, and deliverable shipping information at checkout. This includes the recipient’s full name, complete street address, apartment or unit number if applicable, city, state or province, postal code, country, phone number, and email address. Wildn is not responsible for delays, failed delivery, lost packages, returned packages, misdelivery, or additional costs caused by inaccurate, incomplete, outdated, or undeliverable shipping information provided by the customer.

If a customer enters the wrong shipping address, omits an apartment or unit number, provides an incomplete address, uses an undeliverable address, or enters information that prevents successful delivery, Wildn is not required to provide a refund, replacement, reshipment, or compensation unless otherwise required by law. If the order has not yet entered fulfillment, we may attempt to update the address at the customer’s request, but we cannot guarantee changes can be made in time.

Once an order has entered processing, fulfillment, or shipment, it may not be possible to cancel or redirect it. If a package is shipped to the address provided at checkout and the address was incorrect, incomplete, or no longer valid, the customer may be responsible for any loss, delay, return shipping cost, reshipment cost, or other related expense.

Wildn may use different shipping carriers, delivery services, fulfillment networks, or logistics providers depending on product type, destination, availability, and operational needs. We reserve the right to select the shipping method, carrier, packaging method, fulfillment location, and delivery service used for an order unless a specific option is offered and selected at checkout.

Some orders may ship in separate packages or from different fulfillment locations. If your order contains multiple items, they may arrive at different times. Separate shipments do not automatically qualify an order for cancellation, refund, replacement, or compensation.

Shipping confirmation and tracking information may be sent by email or made available through the order status page once tracking becomes available. Tracking information may take time to update after a label is created. A tracking number showing “label created,” “pre-shipment,” or a similar status does not always mean the carrier has scanned the package yet.

Wildn is not responsible for carrier scanning delays, tracking update delays, inaccurate tracking estimates, temporary tracking gaps, or carrier system errors. Once a package is in the possession of a shipping carrier or logistics provider, transit updates and delivery timing are controlled by that carrier or provider.

Delivery delays may occur for reasons outside Wildn’s reasonable control. These may include carrier delays, customs inspections, weather events, holidays, incorrect addresses, high order volume, supply chain disruptions, inventory delays, fulfillment delays, labor disruptions, transportation issues, security inspections, acts of government, force majeure events, or other third-party issues. Delays caused by these circumstances do not automatically entitle the customer to a refund, cancellation, replacement, reshipment, or compensation unless required by applicable law.

If a package appears delayed in transit, the customer should first review the tracking information and allow reasonable time for the carrier to update the shipment. Some packages may experience temporary pauses in tracking and still be delivered. Wildn may assist with reviewing delayed shipments, but we do not control carrier timelines or guarantee delivery by a specific date unless expressly stated in writing.

Once tracking shows that a package has been delivered to the shipping address provided at checkout, Wildn is not responsible for theft, loss, misplacement, unauthorized removal, damage, or failure to locate the package after delivery, except where applicable law requires otherwise. If tracking shows delivery but you cannot find the package, you should check with household members, neighbors, building management, front desk staff, mailrooms, parcel lockers, the delivery carrier, and the local delivery office.

A confirmed delivery scan does not automatically qualify an order for a refund or replacement. Wildn may, at its discretion, review the situation and request additional information before deciding whether any resolution is appropriate. Any refund, replacement, store credit, reshipment, or other accommodation offered after confirmed delivery is provided at Wildn’s discretion unless otherwise required by law.

Wildn is not responsible for packages that are refused, rejected, abandoned, unclaimed, or returned due to customer action or inaction. This includes failure to collect a package, refusal to pay customs charges or import fees, refusal of delivery, failure to schedule redelivery, failure to respond to carrier notices, or providing an address where delivery cannot be completed.

If a package is returned to sender, Wildn may, at its discretion, offer a reshipment, refund, store credit, or other resolution. Any approved refund may be reduced by original shipping costs, return shipping costs, processing fees, restocking costs, payment processing fees, duties, taxes, and any other costs incurred in connection with the order. If reshipment is approved, the customer may be responsible for additional shipping costs.

Shipping fees, expedited shipping fees, handling fees, package protection fees, duties, customs fees, import fees, taxes, carrier fees, and other shipping-related charges are generally non-refundable unless required by law or unless Wildn determines that the issue was caused by our error. If a refund is approved, the refund may exclude these charges.

If an order arrives damaged, defective, incomplete, or materially different from what was ordered, you must contact us at info@wildn.shop as soon as reasonably possible after delivery. We may require clear photos or videos of the product, packaging, shipping label, outer mailer or box, and any visible damage before approving any resolution. Failure to provide requested evidence may result in the request being delayed or denied.

If Wildn determines that a shipment issue qualifies for a resolution, we may choose to provide a replacement, reshipment, store credit, partial refund, full refund, or another solution that we believe is appropriate. Wildn reserves the right to determine the appropriate remedy, subject to applicable law.

If an item is marked as delivered but is later claimed as missing, stolen, damaged after delivery, or not received, Wildn may request additional information, including confirmation of the shipping address, contact with the carrier, photos of the delivery location, written statements, or other documentation. Providing this information does not guarantee approval of a refund or replacement.

If a customer files a chargeback, payment dispute, or claim related to shipping, delivery, tracking, or non-receipt, Wildn reserves the right to provide the payment processor, bank, card issuer, carrier, or other relevant party with order records, tracking information, delivery confirmation, customer communications, policy pages, checkout records, fulfillment records, and any other evidence related to the order.

International orders, if available, may be subject to customs inspections, import restrictions, tariffs, taxes, duties, brokerage fees, and other government-imposed charges. These charges are the responsibility of the customer unless otherwise stated at checkout. Wildn is not responsible for customs delays, customs holds, customs seizures, import restrictions, rejected shipments, unpaid duties, or failure to comply with local import laws.

Customers are responsible for ensuring that products ordered from Wildn may be legally imported, delivered, and used in their destination country, state, province, or region. Wildn is not responsible if a product is delayed, restricted, rejected, seized, destroyed, or returned by customs or other authorities due to local laws, import rules, or customer failure to pay required charges.

Wildn may restrict shipping to certain locations at our discretion. We reserve the right to cancel or refuse orders that cannot be shipped to a specific address, region, country, or location. If an order is canceled because we cannot ship it, we will issue a refund for the canceled portion of the order unless otherwise permitted by law.

Pre-order, backorder, limited-stock, or high-demand products may have longer processing and shipping timelines. Any estimated dates provided for these items are estimates only and may change due to production, inventory, fulfillment, or carrier-related issues. If a delayed shipment requires notice, consent, cancellation rights, or refund rights under applicable law, Wildn will handle the matter in accordance with applicable law.

Wildn reserves the right to hold, cancel, or delay orders for fraud review, payment verification, inventory confirmation, address verification, risk review, policy compliance, or other security reasons. We are not responsible for delays caused by payment reviews, fraud screening, incomplete customer information, or requests for verification that are not promptly completed by the customer.

Wildn is not liable for any indirect, incidental, consequential, special, exemplary, punitive, or similar damages related to shipping delays, carrier issues, delivery problems, lost packages, stolen packages, customs delays, order processing delays, fulfillment issues, or inability to receive an order by a specific date, except where such limitation is prohibited by applicable law.

To the fullest extent permitted by law, Wildn’s maximum liability for any shipping-related claim shall not exceed the amount actually paid by the customer for the specific product giving rise to the claim, excluding shipping, taxes, duties, customs fees, discounts, and other non-product charges, unless otherwise required by law.

Any exception, refund, replacement, reshipment, store credit, or accommodation offered by Wildn in connection with shipping or delivery is voluntary and does not create an obligation to provide the same or similar resolution in the future.

Nothing in this Shipping Policy is intended to limit, waive, or exclude any rights that cannot legally be limited, waived, or excluded under applicable consumer protection laws. If applicable law gives you additional rights, those rights will apply. If any part of this Shipping Policy is found to be invalid, unlawful, or unenforceable, the remaining parts will remain in effect to the fullest extent permitted by law.

Wildn reserves the right to update, change, replace, or revise this Shipping Policy at any time. The version posted on our website at the time of purchase will generally apply to that order, unless a later version is required by law or expressly agreed to by Wildn in writing.

For questions about shipping, tracking, delivery, delayed packages, missing packages, damaged shipments, or order issues, please contact us at info@wildn.shop.